Support

How do I cancel my subscription?

To cancel your Chika subscription:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find Chika and tap it
5. Tap Cancel Subscription

Your subscription will remain active until the end of your current billing period.

Where can I manage my subscription?

All subscriptions are managed through your Apple ID account (not in the Chika app). Follow the steps above to view, change, or cancel your subscription.

How do I get a refund?

Since subscriptions are processed through Apple, refund requests must be submitted to Apple:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Chika subscription purchase
4. Click "Report a Problem"
5. Select your reason and submit

Apple will review your request and email you the outcome within 48 hours.

Is my health information private?

Yes! Your wellness assessment responses and remedy preferences are stored securely and never shared with third parties for marketing or advertising. See our Privacy Policy for full details.

Can I use Chika remedies instead of seeing a doctor?

No. Chika is for educational purposes only. We do not diagnose, treat, or prescribe. Always consult a qualified healthcare provider before starting any new health regimen, especially if you:

• Are pregnant or nursing
• Take prescription medications
• Have a chronic medical condition
• Experience serious or worsening symptoms

In an emergency, call 911 immediately.

Are the remedies safe?

All remedies in Chika are based on traditional herbalism practices and include safety notes. However:

• Herbal remedies can have side effects and interactions with medications
• Individual reactions vary based on allergies, health conditions, and dosage
• You are responsible for researching safety and consulting a healthcare provider

Start with small amounts and discontinue use if you experience adverse reactions.

Where can I buy the herbs and ingredients?

Most ingredients in Chika remedies can be found at:

• Grocery stores: Honey, ginger, lemon, garlic, turmeric, cinnamon, etc.
• Health food stores: Dried herbs, tinctures, carrier oils
• Online retailers: Mountain Rose Herbs, Starwest Botanicals, Amazon

Each remedy includes a full ingredient list with botanical names to help you find exactly what you need.

Can I print or export remedies?

Yes! Chika includes a PDF export feature. You can export individual remedies or the entire collection to:

• Print and keep in a binder
• Share with family members (for personal use only)
• Build your own physical remedy book

I found a bug or have a feature request

We'd love to hear from you! Email us at support@getchika.app with:

• For bugs: What happened, what you expected, and your device/iOS version
• For features: What you'd like to see and why it would be helpful

We read every email and prioritize feedback from our community.

Do you have an Android version?

Not yet! Chika is currently iOS-only. We're considering an Android version based on demand. Email us at support@getchika.app to be notified if/when we launch on Android.